We deliver our products worldwide. Our worldwide premium shipment partners are UPS, DHL and DHL Express. We will ship goods within about 24-48 hours of order receipt/payment.
- Prices and shipping costs
All orders over €150/$180 are shipped free of charge
UPS: Shipping costs are standardized for the customer in the amount of €10.
International / Worldwide
UPS or DHL-INT: Shipping costs are standardized for the customer in the amount of €15/$18.
In case of international delivery further taxes (e.g. intra-community acquisition) and/or duties (e.g. customs) may sometimes apply, which are payable by the customer. If you have any questions we will assist you any time.
- Delivery Times
Orders placed before 11 a.m. (Central European Time) are usually shipped the same day.
In case of advance payment, we ship out the order as soon as we receive payment. Should we not receive payment within 14 days, we will cancel the order.
Delivery time is approx. 2 - 5 business days.
Delivery time is approx. 3 - 10 business days.
For products made to customer specifications (bespoke orders), the delivery time is at least 21 working days. We will inform and update you about shipping times via email.
- Return or replacement of items
If you are not completely satisfied with your order, please send the unused item/s in their original condition back within 14 days after receiving them. In this case, please fill out our return form completely. You can find the return form on the rear page of the invoice or for download under our return section on our website. We cannot accept items that have been worn. Please send your purchase back in its original and unused condition. The invoice amount will be reimbursed to the payment method that has been used for the order.
As soon as we have received the items, we will refund you for your order immediately. The customer bears the costs of return himself.
- Return address
Please send returns back to our European Distribution Office located in Germany to the following address:
5. Return Form
The Return Form can be downloaded under the following Link:
Please note: All information regarding availability, shipping, and delivery of a product are anticipated and estimated values only. These values do not constitute binding or guaranteed shipping or delivery dates and times, except where these are expressly stated as binding as part of the shipping options for the relevant product. We will inform you in a separate email should any of the products ordered by you be found unavailable during order processing. You will be informed immediately of any delays in the delivery. A contract regarding unavailable goods shall be deemed void.
We reserve the right not to deliver where ordered goods are unavailable. We will inform you in that circumstance immediately and will refund any payments received immediately. We do not refund shipping costs.