1.1 Consumers have a two-week right of revocation.
You have the right to revoke a concluded contract with us without a statement of reasons within fourteen days. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the forwarder, have/has taken possession of the last goods. In order to exercise your right of revocation, you must inform us (Brunati Como, Columbusstrasse 76, 40549 Düsseldorf, Germany, Email address: firstname.lastname@example.org) about your decision to revoke this contract by means of an unambiguous declaration (e.g. by a letter sent by post, fax or e-mail). You can use the enclosed [sample revocation form] for this, although this has not been prescribed. To comply with the revocation period, sending the notification of exercising of the right of revocation before the expiry of the revocation period suffices. We will assist you if you need any help.
Consequences of revocation
If you revoke a contract with us, we must repay you all the payments which we have received from you, excluding the costs of delivery without delay and no later than fourteen days from the day on which the notification of your revocation of this contract has reached us. For this repayment, we use the same mode of payment which you used in the original transaction, unless something to the contrary has expressly been agreed with you. Under no circumstances will you be charged any fees on account of this repayment. We can reject the repayment until we receive the goods back again or until you have rendered proof that you have sent the goods back, whichever point in time is the earlier. You must send or hand the goods back to us without delay and in any case no later than fourteen days from the day on which you have notified us of the revocation of this contract. The period is complied with if you send us the goods before the expiry of the period of fourteen days. We do not bear the costs of the return of the goods. You only have to bear the costs of all and any loss of value of the goods if this loss of value is to be ascribed to use of them not necessary to examine the condition, properties and mode of function of the goods.
1.2 The right of revocation does not exist for supply of goods produced according to the customer’s specification (e.g. bespoke ties).